Return Policy

Returns Policy

At RIVALRI, we strive to deliver an exceptional shopping experience and want you to be fully satisfied with your purchase. If for any reason you’re not entirely happy with your item(s), you may return them within 30 days of receipt, subject to the following conditions:

1. Returns

We accept returns on most items, provided:

  • The item(s) are unused, in their original packaging, and in the same condition as received.
  • A proof of purchase, such as an order confirmation or receipt, is provided.
  • Certain items are non-returnable, including:
    • Perishable goods (e.g., food, flowers)
    • Custom-made or personalised items
    • Intimate or sanitary products
    • Gift cards or downloadable software
      Refer to the product details page for specific exclusions.

2. How to Return an Item

To return an item:

  • Visit www.rivalri.co.uk and access the Return Service Portal in the main menu.
  • Submit your return request within 30 days of receiving your order.
  • Follow the instructions provided, including:
    • How to repack your item.
    • Where to drop off your return.

Return Shipping Costs

  • We offer free returns on most items; however, certain products sourced from different suppliers may not qualify. Return shipping costs will be clarified during the request process.
  • We recommend using a trackable shipping service or shipping insurance, as we are not responsible for lost or damaged returns.

3. Refunds

General Refund Conditions:

You are eligible for a refund if:

  • The refund request is made within 30 days of purchase.
  • The item(s) are unused, in original condition, and in original packaging.
  • Proof of purchase is provided.

Non-Refundable Items:
The following items are not eligible for refunds:

  • Perishable goods (e.g., food, flowers)
  • Custom-made or personalised items
  • Intimate or sanitary products (e.g., underwear, swimwear)
  • Gift cards or digital products

Refund Process

  • Refunds will be processed to the original payment method within 5-10 business days upon approval.
  • If rejected, we will notify you, and the item will be returned to you or alternative options will be discussed.

Partial Refunds
Partial refunds may apply if:

  • Items show signs of use or are not in their original condition.
  • Parts or accessories are missing.

4. Exchanges

We do not process direct exchanges. If you require a different size, colour, or product:

  • Return the original item.
  • Place a new order for the replacement.
    Refunds for the original item will follow the outlined policy.

5. Faulty or Incorrect Items

For damaged, faulty, or incorrect items:

  • Contact us within 14 days of receipt.
  • We will arrange a full refund or replacement and cover return shipping costs.

6. Contact Us

For any queries, reach out to our customer service team:

  • Email: support@rivalri.co.uk
  • Chat Support: Available via our website

We’re here to ensure a smooth and enjoyable shopping experience.